Purchasing and Delivery

Visitor Visits the Website
Visitors open the website and view the products offered.

Product Selection
Visitors select the desired products by clicking on the product image or name.

Add to Cart
After choosing a product, visitors click the “Add to Cart” button.
A notification appears confirming that the product has been added to the cart.

View Shopping Cart
Visitors can click the cart icon to view the list of selected products.
They can adjust quantities, remove items, or proceed to checkout.

Checkout
Visitors click the “Checkout” button to start the payment process.

Payment
After filling in their details, visitors click the “Pay Now” button.
They are redirected to a payment gateway to complete the payment.
Once payment is successful, they receive a notification confirming the payment.

Order Confirmation
After a successful payment, the system sends an order confirmation email to the customer containing:

• Order number
• Product details
• Shipping address
• Estimated delivery time

Order Processing
The delivery or order processing team receives the order information.

• System Receives Order: The e-commerce system automatically receives the order data after the customer completes the checkout. This data includes:
  • Product details (name, quantity, price)
  • Customer information (name, address, phone number, email)
  • Payment method
  • Shipping address
• The items are packed and prepared for shipment.
• The system verifies the order details to ensure all information is complete and accurate.
• The system notifies the delivery or order processing team about a new order.
• The order processing team checks the availability of the ordered items. If any items are out of stock, the system notifies the customer and offers a solution (e.g., waiting for restock or finding alternative products).
• The system automatically generates an invoice containing order details, including the total price, taxes, and shipping fees.

Shipping

• Items are shipped using the delivery service chosen by the customer.
• Once the items are packed and labeled, they are handed over to the selected courier.
• After the courier receives the package, the seller gets a tracking number from the courier.
• The seller updates the order status in the system to “In Transit.”
• The seller sends a notification email to the customer with:
  • Order Details: Product name, quantity, price, and total payment.
  • Shipping Information: Courier service name, tracking number, and estimated delivery time.
• After the customer confirms receipt of the items, the seller updates the order status to “Completed.”
• Encourage the customer to provide a review or rating for the products and services received.

Receiving the Goods

• The customer receives the items at the provided address.
• If there are issues with the delivery or products, the customer can contact customer service for assistance.