Overview
At Narendra Arkatama Abadi, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please read our refund and returns policy carefully.
Return Eligibility
You may return items within 30 days of receipt for a full refund or exchange, provided that:
- The item is unused and in its original condition.
- The item is in its original packaging (if applicable).
- You have your receipt or proof of purchase.
Non-Returnable Items
Certain items cannot be returned, including:
- Customized or personalized products.
- Gift cards.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at [email address] or through our contact form, providing your order number and reason for the return.
- Receive Instructions: We will send you instructions on how to return your item, including the return shipping address.
- Ship the Item: Pack the item securely and send it back to us using a reliable shipping service.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-10 business days.
Exchanges
If you would like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.
Shipping Costs
Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item sent, defective product).
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with a description and photos of the issue. We will work with you to resolve the problem, which may include a replacement or refund.
Contact Us
If you have any questions about our refund and returns policy, please contact our customer service team at [email address] or through our contact form. We are here to assist you!